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  CHIPPING NORTON     CHELTENHAM  


Guest Journey

We look forward to welcoming you back to our salons from the 4th July.

We have endeavoured to keep our luxurious surroundings with a warm homely feel, but with some changes to our Guest Journey to keep you as safe as possible.

  • Only pre-booked appointments (via telephone, email or online booking), we have extended our opening hours, please see www.simonsmithuk.com
  • Guests in the salon with appointments only please, therefore, children appointments have to be without parents
  • We are sorry, but no dogs at the moment
  • Try to bring minimal belongings with you
  • Please arrive on time, we may ask you to briefly wait outside as there are no waiting areas inside the salon
  • We will greet you warmly, but without a hug or handshake
  • Your temperature will be taken on arrival via a contactless thermometer
  • We will ask you to sanitise your hands, supply you with disposable gloves and masks (please bring your own mask if you wish) and dress you in a gown, all of which will need to be worn throughout your time in the salon
  • We are unable to offer our normal drinks and magazines, although, you will be offered bottled water which is disposed of when you leave
  • You will be escorted to your chair; we have rearranged our salons to adhere to social distance guidelines, and staff will be wearing face visors at all times when in close proximity to our guests
  • Hygiene posters are displayed in the front of house and bathrooms areas, with floor guideline tapes around the salons
  • Please check that the stairs are clear before you ascend or descend
  • Protective screens are installed at reception and backwash areas
  • All workstations and salon tools will be sanitised between each guest
  • All towels & gowns will be laundered at 60 degrees after each use
  • On departure, we will ask you to dispose of all PPE we have provided you into a pedal bin at the exit of the salon
  • We will accept cards and contactless payments only. If you wish to tip your Stylist / Technician by cash, a non-contact method will be available
  • Please do not attend your appointment if you or anyone in your household are suffering from Covid-19 symptoms. For safety reasons, the salon teams have the right to refuse service to any guest who appears to have a cold, flu-like symptoms or a high temperature

We are uncompromising when it comes to guest satisfaction, our service lasts beyond the salon chair.
Please do contact us if you have any questions before you visit the salon.

Covid-19




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